tkclub's Privacy Policy — Your Information Is Safe With Us

1 What  Information We Collect 

tkclub collects various types of information to provide its services. The details of this information are described below:

1.1 What You Provide Directly

• Full name and username
• Email address and password
• Date of birth (for age verification — only those aged 21 or above may use the platform)
• Mobile number
• Identity document details (national ID card, passport — where required)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time of site access, page browsing patterns, and session duration
• Information obtained from cookies and similar tracking technologies
• Referral URL (where you came from before visiting the site)

1.3 Transaction-Related Information

• Deposit and withdrawal history
• Records of betting and gaming activity
• Bonus and promotion usage history

2 Purpose of  Using Information

tkclub uses your information only for legitimate and necessary purposes. We use information for the following reasons:

• Account management: To handle registration, login, and account security.
• Service delivery: To manage gaming, betting, and payment processing.
• Identity and age verification: To ensure responsible gaming and prevent access by minors.
• Financial integrity: To prevent fraud, money laundering, and other illegal activity.
• Customer support: To respond to your questions, complaints, and support requests.
• Communications: To inform you about important account updates, promotional offers, and policy changes.
• Platform improvement: To conduct analysis that further improves the user experience.
• Legal compliance: To comply with applicable laws and regulations.

3 Disclosure and  Sharing of Information

We may share your personal information with specific third parties in limited circumstances:

3.1 Service Providers

We use trusted third-party services for payment processing (including bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure, and customer support. These providers receive only the information needed for their designated tasks and are required to follow our privacy standards.

3.2 Legal Requirements

We may share information with relevant authorities when required by a court order, government directive, or applicable law. In such cases, we will provide only the information necessary to meet the legal obligation.

3.3 Fraud Prevention

To protect the platform and other users, we may share necessary information with anti-fraud organisations or services.

3.4 What We Do Not Do

• We do not sell your information to marketing companies.
• We do not share information for third-party advertising without your consent.
• We do not share your financial information with any unnecessary parties.

4 Cookies and Tracking Technologies

The tkclub website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the website remember your preferences and improve functionality.

4.1 Cookies We Use

• Essential cookies: Required for the core functionality of the website, such as maintaining login sessions.
• Functional cookies: To remember your language preferences and other personalised settings.
• Analytical cookies: To analyse user behaviour and improve the quality of our service.

4.2 Managing Cookies

You can accept or reject cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the website.

5 Data  Protection and Security

tkclub applies industry-standard security measures to protect your information:

• SSL encryption: All data transmissions are secured with SSL (Secure Sockets Layer) encryption.
• Encrypted storage: Sensitive data, especially passwords and financial information, is stored in encrypted form.
• Access controls: Only authorised personnel can access your information.
• Regular security audits: We regularly assess our systems to identify potential vulnerabilities.
• Two-factor authentication: Two-factor authentication is available for additional account security.

While we are committed to providing the highest level of security, no method of data transmission over the internet is 100% secure. In the event of a security breach, we will notify you as soon as possible and take the necessary steps.

6 Data  Retention Period

tkclub retains your personal information only for as long as necessary:

• Active accounts: Information is retained for the entire duration the account remains active.
• Closed accounts: After an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention purposes.
• Transaction records: Financial transaction records are kept for the period required under applicable law.
• Automated logs: Logs relating to site usage are retained for a limited period and then deleted.

Once the defined retention period ends, we securely delete your information or anonymise it so that it is no longer linked to you.

7 Your  Rights

As a user of the tkclub platform, you have the following rights:

7.1 Right to Access

You may request to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect, you may request a correction through your account settings or by contacting us.

7.3 Right to Erasure

Where there is no legal obligation to retain it, you may close your account and request that your personal information be deleted. Please note that some information may need to be kept for a defined period for legal reasons.

7.4 Right to Object to Processing

In certain circumstances, particularly regarding marketing communications, you may object to the processing of your information.

7.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, contact our support team via 24/7 live chat or by email.

8 Children's Privacy

tkclub is a platform strictly operated for adults (aged 21 or above). We do not intentionally collect any personal information from minors. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the information.

If a parent or guardian believes their minor child has registered on tkclub, please contact us without delay.

9 Third-Party  Links and Services

The tkclub platform may contain content from various game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe). These third parties have their own privacy policies, and your activity on their platforms is governed by those policies. tkclub is not responsible for the privacy practices of these third parties.

Payment service providers (bKash, Nagad, Rocket, Upay) also have separate privacy policies, and their policies will apply to the relevant services.

10 Policy  Changes

tkclub may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised. For significant changes, we will send a notification to your registered email address.

Continuing to use the platform after changes have been made will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us:

• Email: [email protected]
• 24/7 Live Chat Support (in Bengali) — chat directly from any page on the site

We will do our best to respond to your request as quickly as possible. Your privacy is very important to us and we are committed to always handling your information responsibly.